Refund policy
At Tarte, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we are here to help.
This Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.
Returns
We accept returns under the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within 14 days of delivery
- Proof of purchase is required
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used products
- Items marked as final sale or clearance
- Gift cards (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- A refund will be issued to your original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us using the information below.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or damaged.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and order details. We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company (processing time may vary)
- Contact your bank
If you still have not received your refund after these steps, please contact us.
Contact Us
If you have any questions about this Refund Policy, please contact us:
Tarte
Website: tartecosmeticss.online
Email: support@tartecosmeticss.online
Address: 3852 Harbor Light Landing Drive, Port Clinton, OH 43452
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)