Shipping policy

At Tarte, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy explains how we process, handle, and ship your orders.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

During high-volume periods, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 5–10 business days
  • Express Shipping (if available): 2–5 business days

Delivery times are estimates and may vary depending on your location and carrier delays.

Shipping Locations

We currently ship to:

  • United States (all states)

If international shipping is enabled in the future, this policy will be updated accordingly.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take up to 24–48 hours to update.

Shipping Delays

We are not responsible for delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs or postal delays
  • Incorrect or incomplete shipping addresses

If your order is significantly delayed, please contact us for assistance.

Incorrect Address

It is the customer’s responsibility to provide an accurate shipping address at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update it before shipment.

Lost or Stolen Packages

Tarte is not responsible for lost or stolen packages marked as “delivered” by the carrier.

If this occurs, please contact the shipping carrier directly to file a claim. We will assist where possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you.

Contact Us

If you have any questions about shipping, please contact us:

Tarte
Website: tartecosmeticss.online
Email: support@tartecosmeticss.online
Address: 3852 Harbor Light Landing Drive, Port Clinton, OH 43452
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)